Terms & Conditions

Booking:

Booking in advance is not always necessary. However, we will only reserve your space if you have done so. Reservations will be confirmed on receipt of 100% of the tour price (unless otherwise stated). Bookings are only recognised if paid in full.

Tour Prices:

The prices listed on the website are valid from 30th March 2018 until 30th March 2019. Tour prices do not include entrance fees, hotels, meals (unless otherwise stated), ferry costs (when needed – guides’ ferry cost to be paid also), or gratuities.

Payment Options: 
We accept the following: Paypal payments, bank transfers, and cash and credit card payments in person.

Customer Cancellations

• 20% charge for cancellation more than 45 days before tour departure
• 50% charge for cancellation 15-45 days before tour departure
• For cancellation less than 15 days before tour departure, any refund would be solely at our discretion

Customers may also be liable for costs of any cancelled accommodations and any other 3rd party costs such as attraction and activity costs.

Coronavirus Statement

Due to the Coronavirus (COVID-19) becoming an increasing concern and the unprecedented volume of cancellations and refunds being requested, we are now having to over-ride our cancellation policy as detailed above.

This will now mean we are no longer offering refunds of any sort and we are promoting a ‘Don’t cancel-Postpone’ policy.

This policy is a ‘holding credit’ policy for those who do not wish to/unable to travel at the moment due to travel and health restrictions but who will do so in the future. Any payments made towards a tour booking will be held for a future date of your choosing within the next 24 months and can be applied then, with no additional charges or fees. To reiterate, 100% of any payments made, can be used within 24 months from notice of postponement. If any of our customers would like more information or to inform us that they are no longer able to visit on the original booking date(s) please email us at – [email protected]and we will be happy to assist. Many other operators are offering similar credits and it is a really good idea to contact each one to see where you stand at this time. Ultimately, we would like to ease the stress of you having to postpone your trip and hope to see you in the future. Scotland will be waiting for you when you do visit. We wish good health and safety to you all and advise  that you to stay informed through official Government advice.

Slainte Scotland (Clyde Coast Tourism) Cancellations :

If we cancel the tour for any reason (excluding the above), we offer a 100% refund on the tour OR an alternative date agreed by the customer. Refunds may take as long as 30 days to clear depending on the card issuer or bank’s policies.

Please note that a reasonable level of fitness is required for these tours, and Clyde Coast Tourism Ltd cannot assume any responsibility for health problems that may result from these tours. Weather-appropriate and suitable performance clothing is advisable; we cannot take responsibility for customers who fail to dress appropriately.

Since much of our tours incorporate the Scottish outdoors, we advise that you look at the Outdoor Access Code before your visit. Clyde Coast Tourism Ltd cannot be held responsible for those who do not adhere to the code.

We strongly recommend that travellers arrange suitable travel, medical, and cancellation insurance. We cannot accept responsibility for conditions that are outside our control, such as the weather, the closure of visitor attractions, road and traffic issues etc. We reserve the right to alter or cancel our tour itineraries where necessary due to weather conditions, road closures, etc.

Clyde Coast Tourism (Sláinte Scotland Tours) and the vehicle is insured for passenger and third party claims, as required by law. Although due care is taken, customers’ personal property is carried entirely at their own risk and no responsibility will be accepted for loss or damage thereto. Our guests and customers are urged to ensure they carry adequate and relevant travel, medical, and cancellation insurance. This is an important part of the contract of the tour and must be in place. In the event of client illness, injury, or death, the client must accept responsibility for any medical costs incurred, and CLyde Coast Tourism Ltd cannot be liable to refund any part of the tour cost.

Clyde Coast Tourism (Sláinte Scotland Tours) does not accept any liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our negligence, in which case our liability is limited to a maximum of the tour cost. Any activities such as walks or visits to attractions are completely at the clients’ own risk. We advise to our best knowledge each tour’s physical, dietary, and clothing requirements, but we can’t make decisions for you.

Clyde Coast Tourism (Sláinte Scotland Tours) will use all reasonable and legal means to ensure that the tour starts on time and that it reaches its destination on time. The company will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control. The circumstances include weather, roads, traffic, or any other unforeseen circumstance or force majeure.